Ecommerce Books Assistant

About Us:
FARA is dedicated to generating sustainable revenue through the resale of donated items, with a strong focus on books. We believe in building a better future through community support and environmental responsibility.

Position Overview:
We are seeking a passionate and organized Ecommerce Books Assistant to enhance our ecommerce books business. This role is crucial for developing efficient processing systems that maximize revenue from books donated to FARA. You will work closely with our specialist book shops, manage stock received at our central hub, and ensure that every book is optimally allocated to the right sales channels.

Key Responsibilities:

• Develop and document clear processing systems for sorting and allocating donated books.
• Ensure accurate research and listing of book stock, maintaining high service standards.
• Manage promotional campaigns and our dedicated Instagram account to drive sales.
• Liaise with publishing houses and downstream sellers to secure high-value sales opportunities.
• Sort, research, and value incoming donations efficiently and accurately.
• Prepare items for online listings, including photography and writing detailed descriptions.
• Handle customer inquiries and ensure prompt shipping of sold items using sustainable materials.

Qualifications:

• Strong interest and knowledge in books, particularly in researching valuable editions and features.
• Proven experience in ecommerce or online sales channels, specifically related to books.
• Excellent organizational skills with a knack for implementing efficient systems.
• Proficient in Excel, Word, and online research tools.
• Strong attention to detail and a high standard of written English.

Interpersonal Skills:

• Exceptional customer service skills and a collaborative team player.
• Ability to communicate effectively and empathetically with diverse stakeholders.
• Experience in delivering training and support to team members.

Drive for Results:

• A commitment to surpassing targets and optimizing revenue generation.
• A proactive approach to increasing stock turn through efficient processing and listings.

Location: FARA Warehouse (Occasional travel to shops across London)
Type: Full-time

What We Offer:

• A dynamic work environment within a supportive team.
• Opportunities for professional development and training.
• The chance to make a meaningful impact in the community.
• Annual salary of £28,000

How to Apply:
If you’re ready to contribute to our mission and drive the growth of our ecommerce books business, please submit your CV outlining your relevant experience

Join us at FARA and help us turn donations into opportunities for a better future!